Cricket Bat Warranty
Cricstudioinc Cricket Bat Warranty
At Cricstudioinc, we’re committed to standing by our products. We gladly honor valid warranty claims within 6 months of purchase. Simply submit your claim and pre-pay the return shipping. Once we receive your bat, we’ll process your claim within 7 days. If your claim is approved, we’ll send you a replacement, provided we have it in stock.
Important Points to Remember:
- Normal Wear and Tear: Your cricket bat won't look new forever. Cracks and wear are normal signs of use.
- Nature of Bats: Cricket bats are made of natural timber and endure the tough job of repeatedly hitting a solid cricket ball.
- Knocking-In: Cracks can appear during the knocking-in process. This doesn't always mean there’s a fault or defect.
- Causes of Cracks: Cracking can indicate insufficient knocking-in, improper preparation or use, soft willow, or even a low-quality cricket ball.
- Crack Tolerance: Minor cracking is common and doesn't affect the bat's performance.
- Bat Lifespan: How long your bat lasts depends on how often you use it and how well you care for it.
- Added Protection: We recommend additional protection like Extratec and Toe Protection for better longevity.*
- Preparation Variances: Bats might need more or less preparation than initially advised. Even after extensive knocking-in, your bat might not be fully ready if not done correctly.
- Price and Durability: The cost of a bat doesn’t guarantee its lifespan. Higher-priced bats are often made of softer willow, which might perform better but could wear out faster.
*Note: Cricstudioinc offers these services for added protection.
Cricstudioinc Product Return Policy
Warranty Returns
Cricstudioinc aims to handle warranty returns promptly. You’re entitled to a refund or exchange for a major fault—when the item is significantly different from what was described, has a serious problem that would have prevented a purchase, or doesn’t do what was promised. For minor faults, we'll repair the item within a reasonable time.
Bat Warranty Process
To determine the best course of action for your warranty claim, we need to inspect your bat. Each claim is evaluated on a case-by-case basis and may result in a repair, replacement, refund, or repeat service. We handle returns for bats purchased through our official resellers, factory outlets, or website. All Cricstudioinc bats come with a 6-month warranty against manufacturing defects that aren’t caused by user error.
Warranty Exclusions
Our warranty does not cover:
- Yorker Damage: Damage to the toe from Yorkers.
- Preparation Issues: Damage from insufficient knocking-in, improper playing-in, machine knocking-in, or inaccurate play.
- External Preparation: Damage from bats prepared by machines outside of the Cricstudioinc workshop.
- Maintenance Problems: Damage due to poor maintenance (e.g., lack of toe guard, over/under oiling).
- Weather Conditions: Damage from moisture or heat (e.g., leaving the bat in a car or direct sunlight).
- Non-Leather Balls: Damage from non-leather or composite balls, including those from bowling machines.
- Improper Use: Damage from using the bat to hit non-cricket objects, like stumps.
Following these guidelines helps ensure your warranty remains valid. For warranty claims, please provide proof of purchase (receipt or bank statement).